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Branditemorigina is committed to providing high-quality online music tutoring services. This Return Policy outlines the terms and conditions regarding refunds, cancellations, and returns for our services. Please read this policy carefully before making a purchase.
Our services consist of online music tutoring sessions, which are delivered in real-time through digital platforms. As these are services rather than physical products, our refund policy is designed to accommodate the unique nature of digital educational services.
Students may cancel scheduled lessons with at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee or forfeiture of the lesson credit, unless the cancellation is due to documented emergency circumstances.
Lessons may be rescheduled at no additional charge when requested at least 24 hours in advance. Rescheduling requests made with less than 24 hours' notice are subject to instructor availability and may incur a rescheduling fee.
Full refunds may be available under the following circumstances:
Partial refunds may be considered on a case-by-case basis for:
The following are generally non-refundable:
To request a refund, please contact us at chat@branditemorigina.world or through our contact page. Include your account information, purchase details, and reason for the refund request. We will review your request and respond within 5-7 business days.
Approved refunds will be processed to the original payment method within 10-14 business days. Processing times may vary depending on your payment provider.
For subscription-based services, you may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period. Refunds for the current billing period are not available unless required by law or specified in your subscription agreement.
We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us to discuss your case. We will review each situation individually and work to find a fair resolution.
If you are not satisfied with our refund decision, you may contact us to request a review. We are committed to resolving disputes fairly and promptly. For unresolved disputes, you may have rights under consumer protection laws applicable in your jurisdiction.
Branditemorigina reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about our refund and cancellation terms.
If you have any questions about this Return Policy or need to request a refund, please contact us at chat@branditemorigina.world or visit our contact page. Our customer service team is available to assist you with any questions or concerns.
